Mapping the path to outcome

"The map is not the territory" - Alfred Korzybski
The map is not the territory. But if you're building an AI system without even bothering to sketch the map, you're just wandering around with a laptop and good intentions.
The path to outcome
We keep mistaking output for outcome. We launch a model, ship some dashboards, and wonder why nothing meaningful changes. That’s because the system isn’t a product, it’s a path. A journey. One that needs to be drawn out clearly, with the outcome (not the deliverables) guiding every step.
Start with the destination
Most teams start from here and try to build their way toward some kind of future state, usually with an armful of assumptions, a vague KPI, and an itch to get started. But you’re not building a conveyor belt. You’re building a path to an outcome. And that’s a different beast.
This isn’t a dev sprint. It’s a map.
So: draw it. Literally.
Whiteboard. Miro. FigJam. Mural. A napkin and a pen. Whatever. On the far right of your canvas, define the outcome, the real one. Not “more leads” or “automated emails”, but “we make better business decisions because customer signals are clear and surfaced in real time”. Then work backwards.
What needs to be true?
This is the magic question:
Keep asking it at every step, working in reverse.
- If the outcome is “smart business decisions,” then what needs to be true?
- “PMs need a dashboard with clear signal.” Okay, what needs to be true for that?
- “There needs to be a model that surfaces relevant behaviour patterns.” Cool. What’s true for that?
Soon you’re unearthing dependencies, missing data, awkward team silos, and maybe realising that the Microsoft 365 subscription is a blocker, rather than an enabler.
This isn't project management. It's outcome choreography. And AI is just one set of capabilities in that system.
AI isn’t a tool, it’s a set of capabilities
Too many AI projects fail not because the models are bad, but because no one mapped the terrain. When you treat AI like the output, not the enabler, you end up with dashboards that gather dust and Slackbots that get muted.
Treat the system as a pathway. One that evolves, loops back, branches. A system that exists to get you from here to there. And one that starts with the end, not beginning.
Classified Intel
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